Welcome to my Coolhandle Investigation review. I am going to take look into the company called Coolhandle. They are a webhosting company and have been in business since 2001. Over the years they have improved their service in some ways and lagged behind in others.
Let me tell you what I found in my Coolhandle Investigation review.
- Name – Coolhandle Webhosting
- Website – www.coolhandle.com
- Price – Intro-$4 then $6/ Business $1 then $10/Expert $8 then $16
- Owners – IT pros since 2001
- Quality – some costly plans
- Overall Rank – 3/10
- Verdict – Legit, But not the best available
Table Of Contents
Coolhandle Investigation Overview
My Coolhandle Investigation uncovered a few unethical practices used by this company. They have been around since 2001 and have had some bad Coolhandle reviews about the product they offer. Coolhandle had some real problems with downtime in their early years that resulted in many customers losing rankings because of downtime.
In recent years they have improved their uptime significantly. But, they are still not the cheapest hosting available. This is important when you are a small business and don’t need a lot of fancy features or crazy bandwidth.
Their pricing plans are best suited for the high end user. They have a pretty good bang for the buck for high traffic websites. But, the plans for individuals and smaller budgets could be better.
Coolhandle Investigation Uncovers Support Issues
The biggest Coolhandle support issues appear to be getting help and refunds. They do offer email support. However, contact by email, is not a quick way to get help. Coolhandle support is very poor in delivering actual support. They offer phone support, but limited hours when people are available. If you help with something immediately, you don’t want limited support hours.
Update: Coolhandle now offers a 24/7 toll free number to call. This is a vast improvement over simply offering an email ticket support. They do not have a live chat feature. But, the toll free number is a vast improvement to their old support system.
They are not much different than other web hosting sites out there. What sets Coolhandle apart from the crowd is that they offer a low initial charge. Then, after the trial period, they charge more than other hosting sites.
It is a gimmick to get people signed up, that’s it.
Over the years they have improved their service and now they have fewer complaints.
Unfortunately for Coolhandle, they are not the only web hosting site around. There are cheaper web hosting services around that also offer better support.
Coolhandle Still Gets Complaints
Here is an example from pissed consumer.
The Deceptive Coolhandle 100% Satisfaction Guarantee
Coolhandle was the first time I ever heard of a 100% Satisfaction GUARANTEE with TERMS OF SERVICE that read….NO REFUNDS!
I thought that was extremely odd? I think getting your money back if you are not satisfied is automatically included in a 100% satisfaction guarantee?
If I am not satisfied, I should certainly have the option to request my money back.
To exclude that option should exclude the right to use the term 100% in their guarantee.
30 Day Money Back Guarantee Update
Coolhandle offers a trial period of 15 days for their service, and a 30 day money back guarantee. That sounds great, but you can still have problems with money back guarantees.
If you can’t get a response from the support, how do you get a refund? I had the same problem with a website builder. You can read my article Vibrant Web Investigation and get all the details. Now, with the toll free number to call, they should have no excuses for refunds.
Coolhandle Free Websites – Require a 2 Year “Hosting Fee Payment”
Coolhandle had promoted 5 FREE websites as a bonus offer, included with Success with Anthony, But, were they actually totally free? Not Quite!
The 5 free websites actually required a 2yr hosting fee of $262 paid upfront. Coolhandle claims that it was simply giving the actual website file to you. But, in order to get the website file, you were required to pay the 2yr hosting fee first, with “NO REFUNDS”. You are basically required to host with them for 2 years!
If you have no idea about websites, then you don’t really understand what a hosting service is and why you need one. You need a hosting service to allow your website to have access to the web. You can’t get online without it. Kind of like needing a cable service to access your favorite programs.
Coolhandle Costs More
Coolhandle also takes advantage of that by charging you more than other sites. You don’t know anything about hosting rates, so how would you know?
- They start with a teaser rate of $3.95 Special Offers
- The rate increases to $20.95 and up
- Domain name are offered free, but the hosting plan is non-refundable
- A website builder is included at no cost
- Site setup is included with hosting, but the cost is non refundable.
If you are not satisfied with your plan within 30 days, your hosting is refunded, but NOT you domain name or any setup or additional services.
This is simply an underhanded way to capture business. I would not recommend them. There are loads of hosting sites around. I suggest you compare and review what others offer, before settling with Coolhandle.
Coolhandle Investigation Learns The Free Websites Are Worthless
The sites that were offered by coolhandle were cheap and very low quality. The sites are plain, simple and outdated.
Consequently, they were not worth much at all for starting a website business.
Your website is your portal to your business. If people can’t easily find your site or navigate easily through your site, it is basically worthless. They need to look nice, and have a professional feel.
These free websites were such poor quality sites, even ClickBank will not accept them. And honestly, it is a known fact that ClickBank is one of the most liberal, and least restrictive companies in the business .
One feature of Coolhandle that is a plus, is the fact that they use cPanel control panel. It is the industry standard for control panels. cPanel is easy for beginners to learn and helps with site programming.
Pros
- 3 different hosting plans
- Offer a 30 day money back guarantee
- cPanel control Panel
- 24/7 support by phone
- Tutorials and support documentation
- Free privacy on domain names forever
- One free domain name
Cons
- Expensive compared to other hosting services
- Low quality websites
- Mailing address hard to find
- No access to owners
- Use unethical advertising gimmicks
Coolhandle Investigation Reveals – Web Hosting Is Not For Newbies
If you have no prior knowledge of websites or marketing online, you should not be hosting a website. You need help to do that and someone to show you the right way to make money online. When you are starting a new business it is most important to have all the help you can get at the best possible price.
Knowing that you are getting the biggest bang for your buck is crucial to your success. Coolhandle was focused on getting your money into their pockets, and not giving it back.
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Coolhandle Investigation – Final Word – Legit 
But, Not The Best
My Coolhandle Investigation review revealed that they are offering some lower initial rates in their hosting rates. It is a widely used sales gimmick to offer a teaser rate then charge full price later. Generally, they have some of the highest rates in the industry, and try to get you signed up and committed for 2yr and 3yr deals.
It appears they also need to focus more on customer satisfaction to improve their retention rate. In addition, more focus on improvement of advertising things more accurately. Today people have more options than ever for a choice of web hosting.
Learn More about Scams and Frauds Here
Verdict -Not the best option – Rank– 3/10
If you have experience with Coolhandle, then give me your thoughts below. As always any questions or comments will be answered promptly.
Chas
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Trying to get a refund also. I didn’t know how the refund part works but I do now. Thank you for the information.
HI Mason,
Coolhandle says they will give a 30 day refund for hosting. But, many people have had little success with them. If it has been less than 30 days, don’t let them tell you anything any different. They are difficult! You can see the complaints on their own website. if you don’t get a refund, contact your attorney Generals office, they may help you out.Good luck!
Chas
I ordered the web hosting on 03/06/2018. On 03/17/2018, I cancelled my order. I am due a refund of $574.65. To this day, I have not received a dime from this cancellation.
Hi Rhonda,
Sorry to hear that Coolhandle is still giving people a hard time getting their money back. Here is a plan of action for you.
First, call them again and ask if they are going to refund your money? I had to call them several times, but I did receive a refund!
If they won’t give you a refund, ask why they post a 30 day moneyback guarantee for hosting! However, be aware that their refund is only for hosting!
They will not refund domain registration, setup fees, and additional services you have purchased. It’s kind of a lousy guarantee, but you are entitled the hosting fees.
If you don’t get any satisfaction after you call them, you can contact the attorney generals office and they will help you.
Click here for my checklist to help you >> Checklist < <<
Most businesses will refund the money after they find out the attorney generals office is involved. You may want to go that route if they only refund hosting, and not all your money. But if the amount is small, like under $50, it just may not be worth the hassle.That is up to you. Hope that helps, and good luck! let me know how it turns out!
Chas