Beware Of The Amazon Order Email Scam – They Are Fake Emails

I got an Amazon order email that was a scam, but it looked so real I thought someone had hijacked my account. It stated “My order had shipped to the address I provided”. 

It was displaying a picture and purchase of a flat screen TV costing over $1000. My jaw dropped!

The more I looked at it, the more suspicious it looked. The logo was an actual Amazon logo, and the order looked very similar to the Amazon follow up email they send out after you make a purchase from them.

It was close enough to make me panic for an instant. This email is saying I just sent someone a $1000 gift!

Wouldn’t you get a bit concerned?

How Do You Tell If Your Amazon Order Email Is Real Or A Scam?

The purpose of these emails is to get you panicked. These Con men or Scammers hope you will trust them and call the fake customer support number they have conveniently provided in the email. That phone number will take you right to the scammer! And that is exactly what they want. They will then give you some story about verifying the details of your account. If you fall for it and give out passwords, you are giving the scammer access to your account.

As I read this email, I have to confess it almost worked! My first thoughts were to call the convenient customer service number they provided. My immediate thinking, was that this was a real legit amazon order conformation. As I looked over the email, I had second thoughts about that.

Verify Your Account Order Information Matches Any Email Information

Instead, I thought a better idea would be to just check my own account for any new orders that were not mine. And I could also verify this support number against the real Amazon support number at the same time. One thing everyone should know, is never trust any phone numbers or website URL’s in any email. Always verify them on the company website. Even though I knew this, I almost fell for it.

Well, it turned out that no orders appeared in my account, and that was a sigh of relief. And the support phone number did not match. Although, I did still want to talk to an actual human being, and explain what had happened. Besides, I could find out how to report this scam as well. It made me a little angry and I wanted to stop this from tricking someone else.

Also, I could be absolutely sure, I wasn’t getting any surprise charges on my account. My concern was that somehow they may have not posted the purchase to my account orders yet. As I spoke to the Amazon representative, I was reassured that this was a fake order and my account was safe.

Related Post: Phishing Email Example

Check The URL And Verify The Sender

When you get these Amazon order confirmations, always look at the URL of the sender. Whenever you see a gmail address, it is not a conformation sent by Amazon. They do not use a gmail address. This is the first clue it is fake.

Amazon Email Order Scam Image With Fake Sections Circled In Red

Call Amazon And Personally Verify The Order Number

If the email is fake, it is a certainty, the order number is fake and the scammer has used numbers that Amazon doesn’t use. One quick call to Amazon will tell you if the order number is real. They will cross reference the number.

It’s a good idea to call Amazon anyway to be sure that nothing was actually ordered in your account. You can go to your Amazon online account and open your orders summary, to see if the bogus order shows up. If there is nothing there, it’s a pretty safe bet your account is ok. But, just to go the extra mile, call and give them the order number associated with the email.

Verify The Support Call Number Matches The Support Call Number At Amazon

Once I was inside the Amazon online account, I went to customer support and checked the support number to call Amazon. Once again it did not match the number on Amazons website. So glad I didn’t call that number! A little research paid off!

These scams are worse whenever the phone number is called or the links have been clicked on. Especially if you gave out any account information. If you did, keep reading, I will explain what you need to do below.

Why The Amazon Email Order Scam Uses Fake Phone Numbers And Links

The whole idea behind these scams is to get your personal information. You must remember that Amazon employees, will not ever ask for your personal information. So, you should not ever give out personal information to anyone from a link you clicked on or a phone number you are not absolutely sure it authentic. Even then, they should not be asking for your personal information.

These numbers and links go to fake sites created by the scammers. Once they have your account information, they will access your account. And you will have to deal with a ton of charges to your account. If possible, it is a good idea to set your account settings to send a text or call you when a new charge is made.

I Gave Out My Personal Information, Now What?

So what should you do if you have given out your personal information? You should immediately call Amazon, or whoever the company is and tell them. If necessary, they will close the account and stop all charges for you. Hopefully before any damage is done, but it may be too late. The sooner you call, the better.

Amazon also has a helpful page called Protect Your System

If you have been victimized, you can also call the FTC and file a report. They have helpful articles for dealing with fraud and identity theft.

How To Report The Amazon Email Order Scam

Amazon has a link where you can submit the actual scam email. It is called They will send you a conformation of receiving your fake email, but they won’t contact you directly about it. If you have any issues or concerns about your Amazon account being compromised in any way, contact them.

Help With Identifying Fake Emails

You can also get more information here to help you identify if an email or text message is from Amazon. Do not open any attachments or click on any links. And enable two step verification at Amazon for more security for your account. Remember to sign in to your account and go to “Your Orders” to see if the information in the email matches what is found in your account. Then, If it doesn’t, the email is not from Amazon.

Also, if you receive a request for an account update on payment information, go to “Your Orders” to verify. If you don’t get a request for an update, this request is bogus.

Some special accounts at amazon will call you, but they will never ask for personal information.

If you have been a victim of any scam, leave your story in the comments below. It will help others avoid the scam in the future.

Thanks for reading, and please stop back soon!


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16 thoughts on “Beware Of The Amazon Order Email Scam – They Are Fake Emails”

  1. Just received a “confirmation” email from A.M.A.Z.O.N. ( for a $4799.00 Canon camera. It also gave a fraud alert number if I “didn’t place this order” 1-(317)-785-5168. Not convincing, sounded like they were in a warehouse and wanted to to go to a parking lot at an Amazon store or a Walgreens, call them and they were going to use their “partner system” in the store to obtain a “blocking card” number to “use” to block “the hackers” in various sites around the world. Here’s the kicker, I was to go into this store, in this case Walgreens, buy a gift card, I’m sure that they were going to specify the amount, and proceed from there. Do they really think that we are that stupid!
    Interesting: when I went to the official site, I put “customer service” in the search bar and only products came up!!!!! Multiple tries, not even able to get a phone number!!!!!! I printed out the email I received and will try other means to contact the “real” Amazon. Geesh. And we were worried about a bio-virus?!?!?

    • Hi Pam,
      I agree Amazon does not have a clear support link for contacting them. But, if you look at the menu under their product Search bar, you will see “Customer Service”. Inside there is a button for reporting something suspicious. So, you did call the number they provided? I think many people do call that number and some actually follow those instructions and sell the scammers gift cards!
      You can also check your account for any recent orders.
      Thank you for your comment and please stop back soon.

  2. Chas,

    I’m glad I actually found this article! My Mom fell for the phone calls that were going out not long ago, well, technically, still going out I should say. They had called first thing in the morning as I’m getting ready to drive her to work. She was hysterical, saying that she had to go to the bathroom, but she needed to check her credit card. Amazon had called to verify her new phone order of $700 and she needed to dispute the pending charges.

    I stood staring at her, and said, “Mom, Amazon never calls to verify an order. A $700 phone would have just been charged and sent out. Why would they call?” She was like, “I don’t know! They’re on the phone! I have to check my accounts!”

    Then, I got upset, not at Mom, but at the situation they put her in. “Mom! Stop! Tell me you didn’t click on any link they gave you over the phone!”
    “No! I went to my account and nothing’s there, but I need to make sure!”

    Thank goodness I live with her, because, I don’t know what she would have done had I not been here. Now, I get these calls every day when I answer her phone for her. I don’t even like her answering the phone anymore. I actually want to talk to the shmucks and curse them out for making my Mom panic, but I know it would do no good. So, I just hang up on them.

    But, I’m sharing this so that all my family knows to beware of the emails now. Sheesh! They stop at nothing!

    Thanks for sharing this Chas!


    • Hi Katrina,
      This is exactly how the Amazon Order Email Scams operate. They create panic and get people upset, hoping they will call the fake support number. The thought of a big charge on their Amazon account, clouds their normal thinking and they make poor decisions. It is especially upsetting for seniors who are usually living on a small income.
      Thanks for sharing your story, and I hope you stop back soon.

  3. Hey, Chas! Thanks a lot for sharing this post. I’m basically shocked to see what some people are ready to do in order to get access to your information. I’ve been a victim of a few scam sites where I was told that I can make easy money online (surveys, apps, etc.) only to find out that the main idea is to get my information. Those Amazon order email scammers have also done a good job trying to make it all look like a legitimate thing. Luckily, there are posts like this one where I and every other person out there can learn more about these scams and how to spot them! Thanks for sharing and keep up the good work!

    • Hi Ivan,
      Glad you found some value in my article. Information gives scammers the the keys to your accounts, so we need to protect it. I do enjoy trying to protect others from falling for these scams. Thank you for taking the time to comment, please stop back soon.

  4. Hi Chas, I’ve been aware of these scams for a while. You can usually tell by the email address. You get this with Facebook as well you get links that you click on asking you to log back in and when you do somebody steals your account. The saying I think is true as ever “if something seems too good to be true it usually is”. I would love someone to give me a big TV for free but whether it is really legit I highly doubt, and actually, this is nothing compared to some of my other emails with people offering me a share of millions of pounds. I don’t even get excited or anything – I played along a couple of times very entertaining but know the game too well lol

    • Hi ALex,
      You know, I actually didn’t notice the email addy In the Amazon Order Email Scam wasn’t correct at first, because my attention was on the $1000 TV I was paying for AND sending to someone else! It was not a gift for me, instead it was a rip-off! That broke down my normal reasoning for a moment, and had me looking at the customer support number and reaching for the phone. Fortunately, I came to my senses and realized I needed to go directly to Amazon and confirm this.
      With the modern computers and the Artificial Intelligence, I won’t even begin to play along. I could end up biting you in the butt.
      Thanks for leaving a comment, please stop back soon.

      • yup. There is a chunk missing from my butt. They scared the bejesus out of me and I fell for it hook, line, and sinker. I KNEW better…my gut told me it was scam.. BUT they had a zillion answeres on why this and why that and I was stupid enough to fall for it out of fear from the “things that can happen to all my information, etc” If I don’t go through with buying the gift cards. I will stop crying and contact the card companies and the FTC and the FBI. I feel like such an ass.

        • Hi Betty,
          I am so sorry they tricked you, but I must confess I was concerned when I got my email! Fortunately, I did go directly to my Amazon account and saw their was nothing showing, no new orders nothing. But, just to be sure I spoke with Amazon and told them about the email. They told me the order number was fake, and nothing showed in my account. I then sent a copy to their department that deals with fake emails. I hope they caught somebody!
          That was a good idea contacting the FTC and FBI. You may have helped catch the bad guys!
          I do hope you get your money returned as well. Sometimes we learn by hard lessons, and it is a good teacher!
          Remember next time, just go directly to Amazon and check your account. Then, if something is there, you can report it to them.
          Thank you for leaving a comment, please stop back soon.

  5. We’ve can across these emails so many times and we did overreact to one that a scammer sent us saying we sent a gift card to someone as well. Had major concern and tried to take action and turned out to be a scam, we watch out for all emails now and having us look at our accounts more often than before.
    The scams are real and individuals been trying to take them down, and do something about this issue, all can say is watch out for the fake emails.
    Thanks for helping us identify fake emails and what to avoid for fake to real.


    • Hi Matthew/Deloris,
      I normally do expect most emails are scams, but they are looking so real it is hard NOT to overreact! I guess the dollar amount has a lot to do with it. When it becomes a $1000, it takes on a different meaning. I enjoy letting people know that these Amazon Order Email Scams are nothing more than traps. Maybe I can thwart a few scammers! Thank you for leaving a comment and I hope you stop back again soon.

  6. I had 3 emails showing orders debited to my PayPal account. Someone in England had hacked in to it and according to the emails I was the proud owner of 3 pairs of new shoes. 

    Like Amazon, PayPal is also popular with the scammers and both Amazon and PayPal are constantly monitoring the hackers “methods”. 

    When these things happen it is always best to inform Amazon or PayPal or any other entity, your Bank for example and let them know. You may be asked to send the message or provide other information, so you should take the time to do this. Doing this helps Amazon and other entities keep up with the hackers methods. 

    • Hi Michael,

      Sorry to hear about your luck with scammers! At least you got something for your money? 

      Amazon and Paypal are both targets because they have so many customers. 

      In this case, there wasn’t any purchase at all. They wanted me and others to call their support number, so the could get account information from me. Then, they would have had access to my account.

      Yes, sending a copy of the email helps stop it from happening again.

      Thanks for taking the time to comment, Please stop back soon.


  7. Scammers are really good at their jobs, and with so much of our world being online these days, its no wonder that people fall for it so easily. I have been tricked by scammers in my younger days, and even had one that quoted my social security number to me (without my ever giving it to them). Anymore my rule of thumb is to always check my info on the actual website rather than use any contact info provided by the email, and I never answer phone numbers that I don’t recognize. If it’s a legitimate call, they can leave a voicemail.

    • Hi Jessi,

      Scammers are pros nowadays, and they use very effective and deceptive means to attract their victims. I almost fell for the Amazon Order Email Scam that I received. Sometimes we are not on top of our game and get tricked.

      Always checking the actual website is a great plan of action to keep your accounts secure. Phone calls and text messages are also very annoying and deceptive.

      Thank you for leaving a comment, and please stop back soon.



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